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CPV logo transparentINVESTIGATIONS AND BAROMETERS

We carry out numerous surveys of customers, infrastructure users or logistics services. We intervene from the design phase of the study / investigation, to the processing, monitoring and reporting of data.

Our skills in the matter:

    • We carry out numerous surveys of customers, infrastructure users or logistics services. We intervene from the design phase of the study / survey, to the processing, monitoring and reporting of data.
    • We take care to understand the needs and objectives in order to develop a study adapted to your criteria (customer satisfaction, logistics optimization ...)
    • To carry out these investigations, we carry out iface-to-face and / or telephone nterviews, development and exploitation of a tailor-made web tool: we are used to using different techniques depending on the type of information to be collected.
    • The restitutions and recommendations that we propose are personalized and are made with a pedagogical concern to facilitate the understanding of information and their communication.


Examples of studies conducted:

      • Customer satisfaction survey of logistics providers
      • Survey of points of sale satisfaction on the logistics services of a distributor
      • CPV / Demeter Annual Barometer, Sustainable Development